Terms and Conditions

Effective Date: Jan 01, 2025

Welcome to First-Talk. These Terms and Conditions  govern your use of First-Talk.com and the services provided through it. By accessing or using the Website and Services, you agree to comply with these Terms. If you do not agree, do not use the Website or Services.

1. Services Overview

First-Talk provides online counseling and mental health support services . Our Services are intended for informational and support purposes and are not a substitute for face-to-face therapy, medical advice, or emergency services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years old or have parental/guardian consent if under 18.
• Agree to these Terms and our Privacy Policy.
• Use the Services in accordance with all applicable laws and regulations.

3. User Responsibilities

By using our Website, you agree to:

• Provide accurate and truthful information during registration and use.
• Maintain the confidentiality of your account credentials.
• Notify us immediately of any unauthorized use of your account.
• Not use the Services for illegal, harmful, or inappropriate purposes.

4. Payment and Refunds

a. Fees

• You agree to pay all fees associated with the Services as displayed on the Website.
• Fees are subject to change, but you will be notified in advance of any price adjustments.

b. Refund Policy

• Refunds may be provided at our discretion and must be requested within [3 working days] of the session or subscription purchase.

5. Confidentiality and Privacy

We take your privacy seriously. Our practices are detailed in our [Privacy Policy]. However, please note:

• While our platform uses encryption and other safeguards, no online system is 100% secure.
• Certain situations (e.g., danger to self or others, legal obligations) may require us to disclose information to appropriate authorities.

6. Disclaimer of Medical or Professional Advice

Our Services are not a substitute for in-person therapy, medical advice, diagnosis, or treatment. If you are experiencing a medical or mental health emergency, call emergency services immediately.

7. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of First-Talk or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written consent.

8. Prohibited Conduct

You agree not to:

• Use the Services in a way that violates any applicable laws.
• Impersonate others or misrepresent your identity.
• Harass, threaten, or abuse counselors, staff, or other users.
• Access or tamper with systems or data not intended for you.

9. Termination

We reserve the right to suspend or terminate your access to the Website and Services at our discretion, including for violations of these Terms.

10. Changes to These Terms

We may update these Terms periodically. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.